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9 Support Related Questions To Ask A Web Design Company In India

Developing a website is no more a big deal these days. There are dozens of CMSs or platforms that you can use to build a website quickly and cost-effectively. 

Moreover, if you want to save your website design cost, you can also hire a website developer or website design company in India.

But the question is “How reliable will be your Indian web development company?” or “Will your shortlisted website design agency in India provide you with excellent support?”.

website design India

To make sure that you hire a reliable company in India to create your website, you must ask them a few important questions before you get started with them.

This blog post has shared 9 support-related questions that you must ask your web development company or web developer in India before you engage them to design or redesign a website.

Let’s dive in!

#1 How can I contact you?

This is perhaps one of the most important questions you must ask a web developer in India before hiring him to do your website.

When you outsource your website design project to an Indian company or Indian developer, you must make sure that they can provide you with excellent support on the communication channel that you prefer to work with and not in the way they like to do.

For example, if you want your website builder to coordinate with you on WhatsApp or Skype, you must make sure that they do agree to talk or chat over the same mediums.

At Innomax, we provide flexibility to our clients to communicate with us. 

We coordinate with our clients using emails, WhatsApp, Skype, or any other online conferencing tools like Zoom and Google Meet.

#2 What's your service warranty

Before you hire a web design company in India, you must make sure to ask about their service warranty.

Your developer must provide you with a service warranty of at least 1 month after launching your website.

At Innomax, we provide a service warranty of 3 months. During these 3 months, we help our clients to troubleshoot all the issues on their website, if required. 

Also, we help the clients to make minor changes on their websites during the service warranty period.

#3 After the service warranty, how you will help me?

This is another important question that you should ask your Indian website builders.

What will happen after the service warranty period is over. How much they will charge to render their services if you need them.

#4 Do you also provide website maintenance?

Your website’s maintenance is as important as its development. 

Without regular maintenance, you may experience different kinds of issues on your website.

Some of the consequences of not maintaining your website could be:

  • Your website can become insecure.
  • Your users may see wrong or outdated information.
  • The design of your website may be disturbed.
  • Your website may load slower than usual.

Don’t let this happen to you. You should ensure that your website builders in India do provide website maintenance services.

Recommended post: 5 Ways in which Indian website builders can maintain your website

#5 Will you sign a contract?

It’s important to sign a web development contract with your website design company or website designer in India before you get started with them.

A signed contract will always ensure that you will get all the features & support that your web developer agreed upon.

Recommended post: 8 Essential elements that a website development contract must have

#6 What are your maintenance charges?

If your shortlisted Indian developer provides maintenance services to their clients, you should ask them about their charges.

Just to make sure that after your website is completed, you can easily hire the same developers’ team to maintain your website, you must ensure that you are able to pay their maintenance fee.

Recommended post: 8 Reasons for you to maintain your eCommerce website

#7 Will you provide me a backup?

This is yet another crucial question that you should ask your web development team in India. 

You should ask them if they will provide you the backup or source codes of our website.

In the unlikely event of a server crash or loss of data, a backup should be there for your rescue.

Recommended post: 5 Things to take handover of after your website completion

#8 What's your turnaround?

The turnaround time of your Indian web developers is also very important. During and after your website development, you shouldn’t feel lost in the blue ocean.

Ideally, your web developer should be able to provide you a turnaround time of a maximum of 12 hours.

At Innomax, we always revert back to our clients within 6-7 hours.

Sometimes, you may have a critical issue on your website that needs to be resolved immediately and your web developer should be able to help you to do that quickly.

Therefore, asking your web developers about their turnaround time is really very crucial.

#9 Will you help me if my website get hacked?

The turnaround time of your Indian web developers is also very important. During and after your website development, you shouldn’t feel lost in the blue ocean.

Ideally, your web developer should be able to provide you a turnaround time of a maximum of 12 hours.

At Innomax, we always revert back to our clients within 6-7 hours.

Sometimes, you may have a critical issue on your website (such as website downtime or website backing) that needs to be resolved immediately and your web developer should be able to help you to do that quickly.

Therefore, asking your web developers about their turnaround time is really very crucial.

Need a web developer? Contact us!